Shipping policy

PROCESSING TIME:

I normally ship within 1-2 business days after receiving an order. If I cannot ship within that time frame, you will be notified by email.

ESTIMATED SHIPPING TIME:

USA: First Class Mail - 3-5 business days. Actual delivery time will depend on the shipping carrier. If you wish to have your order shipped express, please contact me and I will invoice you for the actual shipping charges based on your address.

Canadian and International Orders: Items will be shipped with the most reasonably priced and timely carrier. The carrier may differ based on the items ordered.

CUSTOMS AND IMPORT TAXES:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

SHIPPING DAMAGES:

I take extra care to pack orders to prevent damage and breakage during shipment. In the unfortunate event that your order arrives damaged, please follow these directions closely so insurance is not voided. Please note that only orders over $100 receive insurance.

-If the package shows visible damage upon arrival, ask the carrier to record the damage and open the package in front of the carrier if possible. Have the carrier record the damage to the ordered piece.

-Notify me immediately via email that your item(s) arrived damaged. Please take a photo of the damage and attach it to the email.

-Take the entire order, with all contents and all original packing material, to the local Post Office immediately and file a claim.

-The USPS will send the claim to me for processing.

-Do not mail the damaged items back to me as this will void the USPS insurance and I will not be able to give you a refund.

If your order was delivered by UPS, please contact UPS to file a claim in the same manner.